How does Two-Factor Authentication (2-FA) work for my Endowus account? (HK)
2-FA Upon Login
Endowus implements a SMS One-Time Password (OTP) for account login to enhance the security of each Endowus account.
After entering your login credentials (user email address and password) on a new web browser or mobile browser, you will receive a SMS OTP. Once you have entered the OTP, you will be able to access your Endowus account.
Please note that a SMS OTP is required when you login on an unrecognised web browser or mobile device, recognition of past sessions lasts for a period set by Endowus. Please do not disclose the OTP to others.
If you lose your mobile device or think that your Endowus account has been compromised, please contact email@example.com as soon as possible so that we can take the appropriate action to secure your Endowus account.
2-FA for account activities
When you make investment/redemption orders or changes in your Endowus account, you will be required to enter a OTP (sent via SMS) for confirmation.