How does Two-Factor Authentication (2-FA) work for my Endowus account? (HK)

2-FA Upon Login

Endowus implements a SMS One-Time Password (OTP) for account login to enhance the security of each Endowus account.

After entering your login credentials (user email address and password) on a new web browser or mobile browser, you will receive a SMS OTP. Once you have entered the OTP, you will be able to access your Endowus account.

Please note that a SMS OTP is required when you login on an unrecognised web browser or  mobile device, recognition of past sessions lasts for a period set by Endowus. Please do not disclose the OTP to others.

If you lose your mobile device or think that your Endowus account has been compromised, please contact as soon as possible so that we can take the appropriate action to secure your Endowus account.


2-FA for account activities 

When you make investment/redemption orders or changes in your Endowus account, you will be required to enter a OTP (sent via SMS) for confirmation.

Articles in this section