How does Two-Factor Authentication (2-FA) work for my Endowus account? (HK)

2-FA Upon Login

Endowus implements a SMS One-Time Password (OTP) for account login to enhance the security of each Endowus account.

After entering your login credentials (user email address and password) on a new web browser or mobile browser, you will receive a SMS OTP. Once you have entered the OTP, you will be able to access your Endowus account.

Please note that a SMS OTP is required when you login on an unrecognised web browser or  mobile device, recognition of past sessions lasts for a period set by Endowus. Please do not disclose the OTP to others.

If you lose your mobile device or think that your Endowus account has been compromised, please contact support.hk@endowus.com as soon as possible so that we can take the appropriate action to secure your Endowus account.

 

2-FA for account activities 

When you make investment/redemption orders or changes in your Endowus account, you will be required to enter a OTP (sent via SMS) for confirmation.

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