If you are unable to receive a SMS OTP, please try the following ways to troubleshoot the issue:
- Log out and re-login of your Endowus account
- Troubleshoot common issues with mobile device:
- Restart the mobile device
- Check that Airplane mode is disabled
- Check that the network connection has sufficient signal and that you are able to receive SMS from another mobile number
- Check your junk/spam messages (please search for 'How do I find junk or spam message' based on your phone's model and operating system)
- Check your blocked numbers (please search for 'How do I turn off the SMS' based on your phone's model and operating system)
If the above troubleshoot methods do not work, please email us at support.hk@endowus.com or send a WhatsApp message to +852 3018 8978 with the following information:
- The troubleshooting methods that have been tried
- Action that you want to take in your Endowus account (e.g. confirm an investment order for Goal XYZ)