How do I troubleshoot issues with SMS One-Time Password (OTP)? (HK)
Updated
If you are unable to receive a SMS OTP, please try the following ways to troubleshoot the issue:
Log out and re-login of your Endowus account
Troubleshoot common issues with mobile device:
Restart the mobile device
Check that Airplane mode is disabled
Check that the network connection has sufficient signal and that you are able to receive SMS from another mobile number
Check your junk/spam messages (please search for 'How do I find junk or spam message' based on your phone's model and operating system)
Check your blocked numbers (please search for 'How do I turn off the SMS' based on your phone's model and operating system)
If the above troubleshoot methods do not work, please email us at support.hk@endowus.com or send a WhatsApp message to +852 3018 8978 with the following information:
The troubleshooting methods that have been tried
Action that you want to take in your Endowus account (e.g. confirm an investment order for Goal XYZ)